Frequently Asked Questions

Platform

What is RiftSurge?

RiftSurge is a team management platform for competitive League of Legends. Track scrims, analyze performance stats, build compositions, and get AI-powered insights.

How is RiftSurge different from op.gg?

op.gg focuses on solo queue stats. RiftSurge is built for teams:

• Track custom games and scrims (op.gg can't)
• Manage team compositions
• Get team-focused analytics
• AI insights for team improvement

Do I need an account to use RiftSurge?

No account needed to browse scrims and view public team profiles. An account is required to create a team and track your data.

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Teams & Rosters

How many players can be on a team?

• Free tier: Up to 7 members
• Gold tier: Up to 10 members
• Challenger tier: Unlimited members

Can players be on multiple teams?

Yes. Players can join multiple teams with different accounts or as substitutes.

How do I add players to my team?

Go to Roster → Add Player. Enter their summoner name and send an invitation.

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Scrims

How do I find teams to scrim?

Go to Scrims → Find Scrims. Browse teams looking for practice partners and send requests.

How do I post my availability?

Go to Scrims → Create Scrim. Select dates/times and post. Other teams can then request to scrim.

What are the scrim limits?

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Stats & Data

Where does the data come from?

Player stats come from Riot Games API. Scrim results and compositions are tracked within RiftSurge.

Can I import external scrim data?

Currently, only scrims tracked through RiftSurge are included. Manual import is on our roadmap.

How often do stats update?

Stats update automatically after recording scrims. Riot API data refreshes based on your tier limits.

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AI Features

How does AI analysis work?

AI analyzes your tracked data—scrims, stats, compositions—to find patterns and provide recommendations.

When do I get AI insights?

• Free tier: No AI features
• Gold tier: Weekly analysis
• Challenger tier: Daily analysis + Surge Hub access

Does AI need a lot of data?

AI works best with 5-10+ recorded scrims. The more data you track, the better the insights.

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Pricing

How does pricing work?

Pricing is per team, not per player. One subscription covers your entire roster.

Can I upgrade mid-month?

Yes. Upgrades take effect immediately. You'll be prorated for the remainder of the billing period.

Is there a free trial?

The free tier is always available. Higher tiers offer money-back guarantees if you're not satisfied.

Are there ads?

• Free tier: Ad-supported
• Paid tiers: No ads

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Privacy & Security

Can other teams see my compositions?

No. Your compositions, scrim data, and detailed stats are private to your team.

What's visible on public team profiles?

Only general info: team name, region, tier. Strategies and compositions stay private.

Is my data secure?

Yes. All data is encrypted. We follow GDPR and privacy regulations. Players must consent to data tracking.

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Technical

What browsers are supported?

Chrome, Firefox, Safari, and Edge. Mobile browsers are also supported.

Is there a mobile app?

RiftSurge is fully responsive and works on mobile browsers. A native app is on our roadmap.

How do I connect Discord?

Go to Team Settings → Integrations → Connect Discord. Follow the prompts to link your server.

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Getting Help

How do I contact support?

Email support@riftsurge.com or use the help button in the app.

Is there a community?

Join our Discord server for discussions, feedback, and help from other teams.

I found a bug—how do I report it?

Email support@riftsurge.com with details about what happened and steps to reproduce.