Frequently Asked Questions

🤔 Common Questions About Riftsurge
This comprehensive FAQ addresses the most common questions about our League of Legends team management platform, helping you understand how Riftsurge works and how it can benefit your team.

🎯 Platform Overview

How is Riftsurge different from op.gg or other League of Legends tools?

Riftsurge is specifically designed for custom scrim games and team improvement, which op.gg and other tools can't handle. While op.gg focuses on ranked solo queue data, Riftsurge is built for teams to analyze their scrim performance, track composition strategies, and improve as a unit. It's very team-focused and helps you get better as a team, not just as individual players.

Key Differences:

• Team-focused: Designed specifically for 5v5 team coordination
• Scrim analysis: Handles custom games and practice matches
• Composition tracking: Manages team compositions and strategies
• AI insights: Provides team-specific recommendations and analysis

🔒 Privacy & Security

Will everyone be able to see my team's compositions, champions played, and stats? Won't this leak our strategies?

No, your strategies are safe! Riftsurge will have a public profile for your team that shows general stats, but it won't display anything that could leak your compositions, champion picks, or new strategies. Your scrim data, compositions, and detailed analysis remain private to your team.

Privacy Features:

• Private scrim data: Only visible to your team members
• Protected compositions: Your strategies stay confidential
• Public profiles: Show only general team information
• Team-only access: Detailed analysis for team members only

💰 Pricing & Billing

How does the pricing work? Is it per player or per team?

Riftsurge uses a per-team pricing model, not per player. One subscription covers your entire team, making it much more affordable than individual player subscriptions. The Free tier supports up to 7 team members, and higher tiers allow unlimited members (with additional costs for extra seats).

Pricing Structure:

• Free Tier: $0/month, up to 7 team members
• Gold Tier: $19.99/month, up to 10 team members
• Challenger Tier: $49.99/month, unlimited team members

What happens if I reach my tier limits? Can I upgrade mid-month?

Yes, you can upgrade your subscription at any time! When you reach your tier limits (scrims, compositions, etc.), you'll see upgrade prompts throughout the application. Upgrading immediately unlocks the new limits and features for your team.

Upgrade Benefits:

• Immediate access: New features available instantly
• Prorated billing: Only pay for the time you use higher tiers
• No penalties: Easy upgrades and downgrades
• Flexible scaling: Adjust as your team grows

Are there ads in Riftsurge?

Riftsurge uses a tiered advertising approach:

Free Tier (Iron Elo):

• Ad-supported experience
• Non-intrusive ads to help support the platform

Paid Tiers (Gold & Challenger Elo):

• Completely ad-free experience
• Clean, uninterrupted interface

This helps us keep the free tier accessible while providing a premium experience for paid users.

🤖 AI Features

How does the AI analysis work? What kind of insights does it provide?

Our AI analyzes your scrim data to provide insights on optimal compositions, champion synergies, and strategic recommendations. It can identify patterns in your gameplay, suggest improvements, and help you discover new strategies. The AI provides daily or weekly recaps (depending on your tier) with match analysis, game insights, and composition recommendations.

AI Analysis Types:

• Daily Messages: Team-wide insights and motivation (Challenger tier)
• Team Performance: Overall team analytics and trends
• Composition Analysis: Champion synergy and strategy optimization
• Scrim Analysis: Individual game breakdowns and insights
• Team Comps Analysis: Multi-game composition strategy

AI Benefits:

• Pattern recognition: Identifies trends in your gameplay
• Strategic recommendations: Suggests improvements and new strategies
• Performance tracking: Monitors progress over time
• Meta adaptation: Helps you stay current with game changes

👥 Guest Access & Free Features

Can I use Riftsurge without creating an account?

Yes! Riftsurge offers guest access that allows you to explore the platform without signing up. You can browse available scrims, view team profiles, and even request scrims through Discord integration - all without creating an account.

Guest Features:

• Browse Scrims: Search through available scrim opportunities
• View Teams: Check out team profiles and rosters
• Request Scrims: Send scrim requests through Discord
• Explore Platform: Get a feel for how Riftsurge works

Guest Limitations:

• No Statistics: Can't view detailed scrim statistics or analysis
• No History: Can't accumulate or track scrim history
• No AI Features: No access to AI-powered insights
• Limited Access: Can't create or manage teams

What's the difference between guest access and the free tier?

Guest access is for exploring the platform, while the free tier (Iron Elo) is for active teams who want to start using Riftsurge seriously.

Guest Access:

• No account required
• Browse and request scrims only
• No data tracking or analysis
• Ad-supported experience

Free Tier (Iron Elo):

• Full account with team management
• 1 scrim per week / 4 per month
• Basic statistics and analysis
• Ad-supported experience
• Up to 7 team members

How do I request scrims as a guest?

As a guest, you can request scrims by:

1. Browsing the scrim finder page (/find)

2. Finding a team that's looking for scrim partners

3. Using the Discord integration to send a scrim request

4. The team will receive your request and can accept or decline

The scrim request system works through Discord, so you don't need a Riftsurge account to participate.

🎮 Data & Integration

Can I import scrim data from games played outside of Riftsurge?

Currently, Riftsurge only tracks scrims created and managed through our platform. However, we're working on features to allow manual data entry for games played outside the platform, so you can maintain a complete record of your team's practice sessions.

Current Integration:

• Riot Games API: Automatic data retrieval for registered players
• Scrim Management: Track games created through Riftsurge
• Manual Entry: Coming soon for external games

Future Features:

• External game import: Manual entry for games played elsewhere
• Data export: Download your team's data for external analysis
• API access: Programmatic access to your team's data

How accurate is the data from Riot Games API?

The data from Riot Games API is highly accurate and updated in real-time. It includes:

• Player statistics: Rank, win rates, champion mastery
• Match history: Recent games and performance metrics
• Champion data: Current meta and balance information

Data Reliability:

• Real-time updates: Data refreshes automatically
• Official source: Direct from Riot Games servers
• Comprehensive coverage: All regions and game modes
• Historical data: Access to past performance metrics

👥 Team Management

How many players can I have on my team?

Team size limits depend on your subscription tier:

• Free Tier: Up to 7 team members
• Gold Tier: Up to 10 team members
• Challenger Tier: Unlimited team members

Team Structure:

• Core roster: Main players for competitions
• Substitutes: Backup players for flexibility
• Coaches: Team management and strategy roles
• Managers: Administrative and organizational support

Can players be on multiple teams?

Yes, players can be members of multiple teams! This is useful for:

• Substitute players: Available for multiple teams
• Tournament teams: Temporary teams for specific events
• Practice groups: Different teams for different skill levels
• Cross-team collaboration: Learning from different team dynamics

Multi-team Benefits:

• Flexibility: Players can contribute to multiple projects
• Learning: Experience different team dynamics and strategies
• Networking: Connect with players across different teams
• Skill development: Practice with various playstyles

🎯 Scrims & Practice

How do I find teams to scrim against?

Riftsurge provides several ways to find scrim partners:

• Browse listings: Search for teams looking for scrims
• Create postings: Post your own scrim opportunities
• Skill matching: Find teams at similar skill levels
• Region filtering: Connect with teams in your area

Scrim Discovery:

• Active listings: Teams currently seeking scrims
• Skill-based matching: Find appropriate opponents
• Schedule coordination: Coordinate practice times
• Communication tools: Built-in chat and coordination

What happens if a team doesn't show up for a scheduled scrim?

Riftsurge includes features to handle no-shows and cancellations:

• Cancellation policies: Clear rules for rescheduling
• Team ratings: Rate teams based on reliability
• Backup options: Quick ways to find replacement opponents
• Communication tools: Coordinate changes and updates

Reliability Features:

• Team reputation: Track reliability and communication
• Cancellation tracking: Monitor no-show patterns
• Quick rescheduling: Find replacement opponents fast
• Communication history: Maintain records of coordination

🔧 Technical Support

What if I encounter technical issues or bugs?

We provide comprehensive technical support:

• Help documentation: Detailed guides and tutorials
• Support tickets: Direct communication with our team
• Community forums: Get help from other users
• Live chat: Real-time assistance during business hours

Support Channels:

• Email support: Detailed technical assistance
• In-app help: Contextual help throughout the platform
• Video tutorials: Step-by-step guidance
• FAQ updates: Regular updates based on user questions

Is Riftsurge available on mobile devices?

Yes! Riftsurge is fully responsive and works on all devices:

• Mobile phones: Full functionality on smartphones
• Tablets: Optimized for tablet screens
• Desktop: Full-featured desktop experience
• Cross-platform: Seamless experience across devices

Mobile Features:

• Responsive design: Optimized for all screen sizes
• Touch-friendly: Easy navigation on touch devices
• Offline access: Basic features available offline
• Push notifications: Stay updated on mobile

🚀 Getting Started

How long does it take to set up my team?

You can get your team up and running in minutes:

• Account creation: 2-3 minutes to sign up
• Team setup: 5-10 minutes to create your team
• Player invitations: Instant invitations sent to team members
• First scrim: Schedule your first practice session immediately

Quick Setup Steps:

1. Create account and verify email

2. Set up team with basic information

3. Invite players via email or username

4. Configure settings and preferences

5. Start using features right away

Can I try Riftsurge before subscribing?

Absolutely! Riftsurge offers a comprehensive free tier that lets you:

• Test all features: Experience the full platform
• Build your team: Create and manage your roster
• Schedule scrims: Organize practice sessions
• Track performance: Monitor basic analytics

Free Tier Features:

• Team management: Full team creation and management
• Basic scrims: Schedule and track practice games
• Player profiles: Basic player information and stats
• Community features: Connect with other teams