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Common Questions

Before contacting support, check if your question is answered in our resources:

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Guides

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Documentation

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Response Times

We aim to respond to all inquiries as quickly as possible:

  • Live Chat:

    We typically respond within minutes during business hours. For urgent issues, we prioritize them immediately.

  • After Hours:

    Messages sent outside business hours will be responded to as soon as possible, typically within 24 hours.

Help Us Help You

To resolve your issue quickly, include the following details in your message:

  • Team name and region
  • The page or feature you were using
  • What you expected to happen vs. what happened
  • Screenshots or error messages (if available)
Last updated: February 3, 2026 (v1.29.1)